Privacy Policy

Last Updated: February 15, 2025

Introduction

entvialora operates under Australian privacy laws and takes the protection of your personal information seriously. This privacy policy explains how we collect, use, store, and protect your information when you visit our website or use our cost management services.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all personal information collected by entvialora through our website, services, and business operations.

Information We Collect

We collect different types of information depending on how you interact with our services. This information helps us provide better cost management solutions and improve your experience with entvialora.

Personal Details

Name, email address, phone number, business address, and contact preferences when you request information or sign up for our services.

Business Information

Company name, industry type, business size, current cost management challenges, and financial goals relevant to our services.

Technical Data

IP address, browser type, device information, and website usage patterns to improve our online services and security.

Communication Records

Records of emails, phone calls, and meetings to maintain service quality and provide ongoing support.

How We Use Your Information

Your information is used exclusively to provide our cost management services and improve your business experience. We don't sell your data to third parties or use it for purposes unrelated to our business relationship.

Providing cost management consultations and business analysis services
Sending relevant information about our services and industry insights
Improving our website functionality and user experience
Maintaining accurate records for business and legal purposes
Responding to your inquiries and providing customer support
Developing new services based on client needs and feedback
Ensuring security and preventing fraudulent activities

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988, you have specific rights regarding your personal information. We make it straightforward to exercise these rights and will respond to your requests within reasonable timeframes.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this information in a clear and understandable format.

Correct Your Information

If you believe any information we hold about you is incorrect or outdated, you can request corrections at any time.

Send us the updated information and we'll make the necessary changes promptly.

Delete Your Information

You can request deletion of your personal information, subject to certain legal and business requirements for record keeping.

We'll assess each deletion request and comply where legally possible.

Restrict Processing

You can ask us to limit how we use your information while we address any concerns you may have about data accuracy or processing.

We'll honour reasonable restrictions while maintaining necessary business functions.

Information Sharing and Third Parties

We work with selected third-party service providers to deliver our cost management services effectively. These relationships are carefully managed to protect your privacy while enabling us to provide comprehensive business solutions.

Service Providers We Work With

Cloud hosting providers for secure data storage and website functionality
Email marketing platforms for sending relevant business communications
Professional accounting software providers for financial analysis tools
Customer relationship management systems for better service delivery
Legal and accounting professionals for compliance and business advice

All third-party providers are required to maintain the same privacy standards we uphold. We never sell your information to marketing companies or unrelated businesses.

Data Security Measures

We implement multiple layers of security to protect your personal information from unauthorised access, alteration, or disclosure.

Encryption Protection

All data transmission uses SSL encryption, and sensitive information is encrypted when stored on our systems.

Access Controls

Only authorised staff members can access client information, with individual access levels based on job requirements.

Regular Monitoring

Our systems are continuously monitored for security threats and unusual activity patterns.

Backup Systems

Secure backup procedures ensure your information remains protected and recoverable in case of technical issues.

Staff Training

All team members receive regular training on privacy requirements and data handling best practices.

Physical Security

Our office and server locations use appropriate physical security measures to prevent unauthorised access.

Data Retention Periods

We retain your information only as long as necessary for business purposes and legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.

7 Years

Financial records and business communications are retained for seven years to meet Australian taxation and business record requirements.

3 Years

Marketing communications and website analytics data are kept for three years to track business development and service improvements.

2 Years

General inquiry information and initial consultation notes are maintained for two years to support potential future business relationships.

30 Days

Technical logs and system monitoring data are automatically deleted after thirty days unless required for security investigations.

International Data Transfers

Some of our service providers may store or process data outside Australia, particularly cloud hosting and software services. When this occurs, we ensure appropriate safeguards are in place to protect your information.

We only work with international providers who maintain privacy standards equivalent to Australian requirements. This includes providers in the United States and European Union who operate under recognised privacy frameworks.

Safeguards for International Transfers

Contractual agreements requiring equivalent privacy protection standards
Regular auditing of international service providers' privacy practices
Encryption of all data during transfer and storage processes
Limitation of data transfer to only what's necessary for service delivery

Website Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site. This helps us provide better content and identify areas for improvement.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but you can still access most of our content and contact information.

Types of Cookies We Use

Essential cookies required for website functionality and security
Analytics cookies to understand website usage patterns and popular content
Preference cookies to remember your settings and improve user experience
Performance cookies to monitor website speed and identify technical issues

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our business practices, technology, or legal requirements. When significant changes occur, we'll notify existing clients through email or prominent website notices.

Minor updates, such as clarifications or contact detail changes, will be made directly to this page with updated revision dates. We encourage you to review this policy occasionally to stay informed about how we protect your information.

Continued use of our services after policy updates indicates your acceptance of the revised terms. If you have concerns about any changes, please contact us to discuss your options.

Complaints and Privacy Concerns

If you have concerns about how we handle your personal information, we want to address them promptly and fairly. Our first step is always to work directly with you to resolve any privacy-related issues.

If you're not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC). They provide independent oversight of privacy matters and can investigate complaints about privacy breaches.

How to Make a Privacy Complaint

Contact us directly using the information below with details of your concern
We'll acknowledge your complaint within 5 business days
We'll investigate the matter and provide a response within 30 days
If unresolved, you can escalate to the OAIC for independent review

Contact Us About Privacy Matters

For questions about this privacy policy or to exercise your privacy rights, contact our privacy team using any of the methods below. We're committed to responding to privacy inquiries promptly and professionally.

info@entvialora.com

Phone

+61244231162

Mail

14 Alderson Pl
Hume ACT 2620
Australia